Service delivery process framework: (Record no. 12099)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02148nam a22002057a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20220505161000.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 220505b |||||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9798886419412 |
| Binding type | Pbk. |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.4012 |
| Item number | GHA-S |
| 100 ## - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Gharpure, Praful |
| 245 ## - TITLE STATEMENT | |
| Title | Service delivery process framework: |
| Remainder of title | A lifecycle approach/ |
| Statement of responsibility, etc | by Praful Gharpure |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | 215 p. |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Introduction <br/>Urban services <br/>Conceptualising services <br/>Service formulation -collaboration<br/>Service generation- creation phase <br/>Service monitoring control phase <br/>Service delivery process framework SDPF<br/>Servive management institutional setup <br/> |
| 520 ## - SUMMARY, ETC. | |
| Abstract, etc | Automation in Service Delivery is on the agenda for every city administration, however with close to 7000 urban centres in a country like India, the Service Provision Mechanism is at different levels of maturity across these centres. Further, the components of the Service Delivery mechanism vary from state to state, driving the need for harmony in the overall approach to service delivery. This book is an attempt to evolve a best-fit ‘Process Framework’ which shall aid various stakeholders involved in the Service Delivery Mechanism including subject matter experts, service automation designers, administrators and students of urban planning / management, to derive a roadmap for their respective plans for designing and enhancing service provisions. The book outlines a ‘Lifecycle Approach’ to Service Delivery as a whole, with grouping of activities in each phase of the Lifecycle, leading to a set of processes in each phase. The whole set of such processes is amalgamated into an overall framework with an end-to-end view of the Service Lifecycle. The book also provides an illustration on the fitment of these processes into existing administrative structures, thereby delineating the roles and responsibilities which the existing resources within current setup need to adopt for successful rollout of the framework. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | service management |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | IT service management |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Service creation |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| Lost status | Damaged status | Collection code | Home library | Current library | Date acquired | Cost, normal purchase price | Full call number | Accession Number | Koha item type | Public note |
|---|---|---|---|---|---|---|---|---|---|---|
| Non Fiction | Library, SPAB | Library, SPAB | 05/05/2022 | 1200.00 | 658.4012 GHA-S | G000752 | Books | Gifted by Praful Gharpure |