Benchmarks in hospitality and tourism / (Record no. 5194)
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|---|---|
| fixed length control field | 01233nam a2200193Ia 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20191028153039.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 160802s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9780789019141 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 647.94 |
| Item number | BEN |
| 245 ## - TITLE STATEMENT | |
| Title | Benchmarks in hospitality and tourism / |
| Statement of responsibility, etc | Sungsoo Pyo |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Name of publisher | Haworth Hospitality Press, |
| Year of publication | 2012. |
| Place of publication | New York: |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | 164 p. |
| 500 ## - GENERAL NOTE | |
| General note | "Has been co-published simultaneously as Journal of quality assurance in hospitality & tourism, volume 2, numbers 3/4 2001."<br/>Includes bibliographical references and index. |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Introduction; Benchmarking the Benchmarks; Articles; An Overview of Benchmarking Literature: Its Strengths and Weaknesses; Guest Satisfaction Barometer and Benchmarking: Experiences from Austria; A Heuristic Model for Benchmarking SME Hotel and Restaurant Businesses on the Internet; Development Opportunities for a Tourism Benchmarking Tool-The Case of Tyrol; Benchmarking Best Practice in Hotel Front Office: The Western European Experience; Managing Quality in Hotel Excelsior; Serviced Accommodation, Environmental Performance and Benchmarks.<br/>Abstract: |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Hospitality industry |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Relator code | ed. |
| Personal name | Pyo, Sungsoo, |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| Lost status | Damaged status | Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Full call number | Accession Number | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|
| Non Fiction | Library, SPAB | Library, SPAB | H-1 | 02/08/2016 | 006962647.94 BEN 00000360 20130901 C-6839 20130901 BARODA 00149500 SPAB/LIB/2009-10/B | 647.94 BEN | 006962 | Books |