Benchmarks in hospitality and tourism / 
Sungsoo Pyo 
 - New York:  Haworth Hospitality Press,  2012. 
 - 164 p. 
<br/><br/> "Has been co-published simultaneously as Journal of quality assurance in hospitality & tourism, volume 2, numbers 3/4 2001."<br/>Includes bibliographical references and index. 
<br/><br/>Introduction; Benchmarking the Benchmarks; Articles; An Overview of Benchmarking Literature: Its Strengths and Weaknesses; Guest Satisfaction Barometer and Benchmarking: Experiences from Austria; A Heuristic Model for Benchmarking SME Hotel and Restaurant Businesses on the Internet; Development Opportunities for a Tourism Benchmarking Tool-The Case of Tyrol; Benchmarking Best Practice in Hotel Front Office: The Western European Experience; Managing Quality in Hotel Excelsior; Serviced Accommodation, Environmental Performance and Benchmarks.<br/>Abstract: 
<br/><br/><label>ISBN: </label>9780789019141 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry
<br/><br/><label>Dewey Class. No.: </label>647.94  / BEN