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020 _a9780789019141
041 _aeng
082 _a647.94
_bBEN
245 _aBenchmarks in hospitality and tourism /
_cSungsoo Pyo
260 _bHaworth Hospitality Press,
_c2012.
_aNew York:
300 _a164 p.
500 _a"Has been co-published simultaneously as Journal of quality assurance in hospitality & tourism, volume 2, numbers 3/4 2001." Includes bibliographical references and index.
505 _aIntroduction; Benchmarking the Benchmarks; Articles; An Overview of Benchmarking Literature: Its Strengths and Weaknesses; Guest Satisfaction Barometer and Benchmarking: Experiences from Austria; A Heuristic Model for Benchmarking SME Hotel and Restaurant Businesses on the Internet; Development Opportunities for a Tourism Benchmarking Tool-The Case of Tyrol; Benchmarking Best Practice in Hotel Front Office: The Western European Experience; Managing Quality in Hotel Excelsior; Serviced Accommodation, Environmental Performance and Benchmarks. Abstract:
650 _aHospitality industry
_96490
700 _4ed.
_aPyo, Sungsoo,
_96489
942 _cBK
999 _c5194
_d5194