000			01233nam a2200193Ia 4500
005			20191028153039.0
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020			_a9780789019141
041			_aeng
082			_a647.94 _bBEN
245			_aBenchmarks in hospitality and tourism / _cSungsoo Pyo
260			_bHaworth Hospitality Press, _c2012. _aNew York:
300			_a164 p.
500			_a"Has been co-published simultaneously as Journal of quality assurance in hospitality & tourism, volume 2, numbers 3/4 2001." Includes bibliographical references and index.
505			_aIntroduction; Benchmarking the Benchmarks; Articles; An Overview of Benchmarking Literature: Its Strengths and Weaknesses; Guest Satisfaction Barometer and Benchmarking: Experiences from Austria; A Heuristic Model for Benchmarking SME Hotel and Restaurant Businesses on the Internet; Development Opportunities for a Tourism Benchmarking Tool-The Case of Tyrol; Benchmarking Best Practice in Hotel Front Office: The Western European Experience; Managing Quality in Hotel Excelsior; Serviced Accommodation, Environmental Performance and Benchmarks. Abstract:
650			_aHospitality industry _96490
700			_4ed. _aPyo, Sungsoo, _96489
942			_cBK
999			_c5194 _d5194