000 | 01233nam a2200193Ia 4500 | ||
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005 | 20191028153039.0 | ||
008 | 160802s9999 xx 000 0 und d | ||
020 | _a9780789019141 | ||
041 | _aeng | ||
082 |
_a647.94 _bBEN |
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245 |
_aBenchmarks in hospitality and tourism / _cSungsoo Pyo |
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260 |
_bHaworth Hospitality Press, _c2012. _aNew York: |
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300 | _a164 p. | ||
500 | _a"Has been co-published simultaneously as Journal of quality assurance in hospitality & tourism, volume 2, numbers 3/4 2001." Includes bibliographical references and index. | ||
505 | _aIntroduction; Benchmarking the Benchmarks; Articles; An Overview of Benchmarking Literature: Its Strengths and Weaknesses; Guest Satisfaction Barometer and Benchmarking: Experiences from Austria; A Heuristic Model for Benchmarking SME Hotel and Restaurant Businesses on the Internet; Development Opportunities for a Tourism Benchmarking Tool-The Case of Tyrol; Benchmarking Best Practice in Hotel Front Office: The Western European Experience; Managing Quality in Hotel Excelsior; Serviced Accommodation, Environmental Performance and Benchmarks. Abstract: | ||
650 |
_aHospitality industry _96490 |
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700 |
_4ed. _aPyo, Sungsoo, _96489 |
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942 | _cBK | ||
999 |
_c5194 _d5194 |